Vetreen Privacy Policy
Vetreen LLC (“Vetreen,” “we,” “us,” or “our”) operates the Vetreen mobile application, website, and related services (collectively, the “Services”).
This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you have when you use Vetreen. By using Vetreen, you agree to the practices described in this Privacy Policy.
1. What Vetreen Does
Vetreen is a platform that may allow users to discover, buy, sell, and explore listings, services, businesses, and places, and to use AI-powered features that help with search, recommendations, listing creation, and related actions.
2. Information We Collect
A. Information You Provide
We may collect information you provide directly to us, including:
- Your name, username, phone number, email address, and profile details
- Account login credentials
- Listings, photos, videos, descriptions, prices, and other content you upload
- Messages, support requests, feedback, and communications with us
- AI prompts, requests, and content you submit when using AI-powered features
- Payment or billing details if paid features are offered (payment processing may be handled by third-party providers)
B. Information We Collect Automatically
When you use Vetreen, we may automatically collect certain technical and usage information, such as:
- Device type, operating system, app version, language, and browser/device identifiers
- IP address, approximate location, and general region
- App activity, search activity, interactions with listings, and usage analytics
- Log data, crash reports, diagnostics, and performance information
C. Location Information
If you allow location access, we may collect your device location to improve local results, nearby listings, recommendations, and other location-based features. You can manage location permissions through your device settings.
3. How We Use Information
We use information we collect to:
- Provide, operate, maintain, and improve Vetreen
- Create and manage accounts
- Publish and display listings and user content
- Help users find relevant listings, services, and places
- Power AI features such as search assistance, listing suggestions, summaries, and recommendations
- Personalize content, rankings, and local results
- Communicate with you about your account, updates, support, and important notices
- Monitor performance, prevent fraud, enforce our Terms, and keep the platform safe
- Comply with legal obligations and protect our rights, users, and Services
4. AI Features
Vetreen may offer AI-powered features. When you use them, we may process the text, images, listing details, or other content you submit in order to provide the requested feature, such as generating listing drafts, improving search, or offering recommendations.
AI-generated outputs may not always be accurate, complete, or appropriate. You are responsible for reviewing content before relying on or publishing it.
5. How We Share Information
We do not sell your personal information in the ordinary sense of selling user data for money. We may share information in the following circumstances:
- With service providers who help us operate Vetreen, such as hosting, analytics, cloud storage, customer support, security, AI infrastructure, payment processing, and communication tools
- With other users, where necessary for the Services — for example, your profile name, listings, public content, and any information you choose to include in your listing or profile
- For legal and safety reasons, if we believe disclosure is necessary to comply with law, respond to lawful requests, investigate fraud, protect users, or enforce our policies
- In a business transfer, such as a merger, acquisition, financing, reorganization, or sale of assets
6. User Content and Public Information
Some parts of Vetreen are designed to be public or visible to other users. This may include your listings, profile name, listing photos, descriptions, and other information you choose to post. Please do not post sensitive information that you do not want others to see.
7. Data Retention
We retain information for as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, and maintain security. Retention periods may vary depending on the type of information and the purpose for which it was collected.
8. Your Choices and Rights
Depending on where you live, you may have rights regarding your personal information, such as the right to:
- Access or request a copy of certain personal information
- Correct inaccurate information
- Request deletion of your account or certain personal information
- Object to or restrict certain processing where permitted by law
- Withdraw consent for location access or certain optional permissions
You can also manage certain information through your account settings or device settings. To make a privacy request, contact us at Support@vetreen.com.
9. Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.
10. Children’s Privacy
Vetreen is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.
11. International Use
Vetreen may be operated, hosted, or supported in multiple countries. By using the Services, you understand that your information may be transferred to and processed in countries other than your own, where data protection laws may differ.
12. Third-Party Services
Vetreen may link to or integrate with third-party services, content, or tools. We are not responsible for the privacy practices of third parties, and their own terms and privacy policies may apply.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we may provide notice through the app, website, or by other appropriate means. Your continued use of Vetreen after the updated Privacy Policy becomes effective means you accept the revised version.
14. Contact Us
If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact:
Vetreen LLC
Email: Support@vetreen.com